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Advantages Of Implementing ERP Systems In Streamlining Hospitality Business

Thursday, 30 January 2020, 13:01 Hrs

The introduction of Enterprise Resource Planning (ERP) systems and software has revolutionized how we view and approach modern-day business and its operations. Each and every industry can benefit in multiple ways from the implementation of ERP systems. One sector that can acquire a major advantage from the adoption of ERP in the hospitality industry. With various aspects that need to be catered to run a successful hospitality business, proprietors can have a massive headache when it comes to controlling these different areas. With the competition getting tighter by every day each and every business is looking to get ahead of the rest in the market. In this scenario, the implementation of ERP in your organization can be game-changing. The proper execution of ERP systems will allow businesses to integrate and control the various facets of the organization from a single point and by that streamline the entire operations of the business. This will also help the company to optimize their operations and increase their productivity. With the sector all set to witness a massive boost in the coming years, ERP will help the companies to cash in on the money wave and develop the organization. Now let’s look at some of the major points that showcase why ERP implementation in the hospitality business can be crucial to survive in the market.

1. Improved Booking Services: One aspect that was surely pulling back the true potential of the hospitality business was the traditional booking systems. With the procedures being complex and human-oriented many companies were even struggling to track the entire booking procedures. With the advent of ERP, businesses can now easily track and respond to the bookings of the customers much more efficiently. ERP makes the entire booking procedures much simpler for both the businesses and customers and since everything is stored in a centralized location, it will be much easier for cross-checking and reference.

2. Improved Inventory Management: Hospitality businesses have a long list of inventory to look after and keep track of. Implementation of ERP will help companies to track it from a single point and with the help of previous market trends and customer details, ERP systems can also help companies to predict the future trends. The system will also ensure that a proper connection is made between the vendors, suppliers, and other third parties which ensure seamless operations.

3. Proper Maintenance: Maintenance is a crucial part of running a successful hospitality business in the current scenario and with various things to look into it can be confusing and laborious to have everything in control. The main catalyst when it comes to maintenance is laundry and with the adoption of ERP systems, companies can schedule and customize the laundry times so that it will not adversely affect the day to day operations of the business.

4. Increased Efficiency at the Front Desk: Front desks are mainly the first point of contact between the customer and the company and allowing the staff members to access ERP systems at the front desk will increase the efficiency of their operations. This will also ensure that there are no confusion arising that will create a bad impression in the customers mind. As many say the first impression is the best impression, the adoption of ERP will allow companies to create the best impression in the minds of their customers.

5. Proper Guest Management: After all guest management and treating the guests in the best way is the primary motive of each and every company working in the hospitality sector. Integrating all the services in the best possible way will allow companies to offer the complete package to their customers at a much lesser price which will help in customer retention and creating a good reputation. In the hospitality domain reputation is crucial and it plays a major role in getting new clients and thereby improving the business.