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Tech Mahindra Announces Telco-360, A Salesforce Fullforce Solution For The Communications Industry

Wednesday, 30 September 2015, 11:12 Hrs

Tech Mahindra, a specialist in digital transformation, consulting and business re-engineering, today announced the release of Telco360—a Salesforce Fullforce Solution for Telco and Communications.

With the launch of Salesforce Fullforce Solution, customers will benefit from Tech Mahindra‘s expertise with Salesforce in Telco and Communications. This proven solution can provide faster and more predictable deployments for partners, empowering them to connect with their customers in entirely new ways. Telco-360 provides a rich omni-channel sales and service experience for regional communication companies. It improves customer order management processes and the customer’s service experience which can translate into better business results, more loyal customers and faster time-to-market.

“Our customers are focusing on better service experiences across their various channels to improve customer loyalty,” said Charu Kapur, SVP, Enterprise of the Future. “Tech Mahindra has long been recognized as a thought leader inside the Telco and Communications industry, especially when it comes to Business and Operational support systems. The Salesforce App Cloud allows us to bring needed innovations to our customers so they can reach better business outcomes and customer success.”

“We are thrilled that Tech Mahindra has been recognized as a Salesforce Fullforce Solution partner to transform how companies connect with their customers in Telco and Communications,” said Kori O’Brien, vice president, global alliances and industry solutions, Salesforce. “We work closely with Salesforce Fullforce Solution partners, like Tech Mahindra, to ensure our customers benefit from our partner's industry expertise with the Salesforce’s Customer Success Platform.”

Salesforce Fullforce Solutions

Salesforce Fullforce Solutions are systems integrator or consulting partner offerings recognized for their specialization in priority Salesforce industries and other key solution areas. Fullforce Solution partners have demonstrated expertise and receive Salesforce go-to-market support, executive sponsorship and guidance as part of the Salesforce Partner Program.