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Leveraging Technology To Cater To Multi-location Work Space

by Vipul Anand, Group CIO, JSPL September-2015

Founded in 1952 and based in New Delhi, JSPL is a leading company in steel, power, mining, oil and gas and infrastructure in India who uses its own coal and iron-ore mines for production. The company also has expanded its business on a global front in Africa and Indonesia.

Effective utilization of Information technologies is a necessity to cater to a large multi-location work space. For this, each location must be equipped with state-of-the-art IT facilities such as newest tools in IT Infrastructure, IT Communication and IT Applications. Along with these facilities, a strong in-house team of technical experts is mandatory that has rich experience and innovation in creating and adopting latest technologies.

Staying connected with internal & external stakeholders is of paramount importance. Businesses must think and act differently to succeed in this new digital ecosystem. Adopting a new technology is simple but effectively utilizing the same is tricky. So, we all need to keep learning, un-learning and re-learning technology solutions and applications, and benchmark our technological expertise.

Countering Business Challenges with IT

Our IT strategy has been to ensure a robust and agile IT platform for all business needs. Thus, to augment relationships with all OEMs, strengthening the in-house IT teams across locations for a unified IT operation, reducing the overall IT expenses and improving utilization of IT assets must be some of the constant endeavors. In order to keep IT teams motivated and updated with latest trends and solutions, training sessions for leveling up their skills is of principal significance.


JSPL uses business processes which are automated with best of application tools for planning, purchase, and production, which helps to bring strong and robust process based working across business locations and with improved efficiencies of operations.


We have integrated ERP systems for logistics, tracking of stocks and customer services. Our warehouses have integrated systems enabled to keep a check on our stocks and consumptions. GPS enabled logistics helps us to track shipments in-route. Our presence can also be felt on E-commerce websites and social media channels, which helps us in providing detailed information of our products to our customers. For example, we have introduced user friendly portals for queries and information about our retail products.

For establishing a full-fledged comprehensive IT platform across various locations, systems need to be duly integrated to internal and external entities like SAP systems. We have efficient internal teams for dealing with challenges like implementing ERP system for computing needs of our business with online dashboards. We have, recently, adopted mobility solutions onto our ERP platform which has offered comfort to our end users who want to stay connected to our systems while on the move.

We have adopted Cloud computing platform, including latest application software like SAP products, Broner–PSI Manufacturing Excellence Solutions for instance. High Speed MPLS network across locations like Tele Presence facility and advanced use of digital, social media and mobility are some of the areas of opportunities that we have already invested in.

We are further working towards inducting SAP HANA and GRC which will bring in lot of strength, innovation, controls and cost benefits to our IT setup. In an ever challenging business environment, IT plays a major role to support businesses to enhance productivity, reduce cost and ensure better control over assets.

Innovate to achieve higher agility, speed and efficiency

To keep users connected, and support operations and planning, there has to be proper access to current data. For this cause, along with IT solutions such as ERP and SAP platforms, Shared Accounting Centre can be equipped with best of the technologies to cater to the central business compute for the entire group.

Partnering with best of OEMs (Original equipment manufacturers) helps us to get the best products, prices and support services to augment digital ecosystem. For networking purposes, products from CISCO, Avaya and for MPLS and ILL, network from key service providers like Airtel, BSNL, and others may be used with high end data security.  

Revolutionary IT Trends for Digitizing Enterprises

We are living in a digital era where we need to stretch our boundaries. Some of the strategic technology trends that will have a profound impact on an enterprise in the coming years are:

  • Induction of latest variants of ERP
  • IT compliances and controls of IT utilization
  • Advanced smart-phone technology with connected screens in workplaces for computing everywhere
  • Mobility & Analytics solutions for large pool of data
  • Internet of things along with user-oriented computing

Understand Business Ecosystem, Assess Sensitivities, Address Concerns

Businesses today have created a hyper-connected world where companies and its stakeholders have capabilities to act and interact with each other digitally across the globe. Hence, our roles in the IT space are pertinent to the growth of our organizations. Apart from ensuring seamless 24X7 IT, as technology professionals, we need to understand our business ecosystem well, assess business sensitivities, address the business needs and pain points, provide time bound IT technology solutions and leverage IT solutions efficiently to augment business productivity.