ERP Insights >> Magazine  >> May - 2018 issue

Why IP based Telephony System is an Essential Investment for Different Sized Businesses

Author : Rajiv Thakore, Manager-Product Marketing, Matrix Comsec
Wednesday, May 23, 2018

Rajiv Thakore, Manager-Product Marketing, Matrix Comsec

Success of every enterprise in the 21st century depends on how effectively they establish and maintain internal and external communication network. Easily accessible and well informed workforce is what makes an enterprise grow, irrespective of its type and size. Now that we know the importance of communication for any enterprise, we shall have a glance at features that the current systems have to offer.
We all know that feature loaded Digital EPABX telephone system has gradually replaced Analog communication solutions. The inception of the digital communication solution took place in the 20th century. Apparently, the digital system was advanced than the previous counterpart and equipped with facilities such as switching calls, connecting internal users along with connecting external calls with the facility of interfacing trunks.
Some of the concrete reasons that made replacement of Analog communication systems a wise gesture are as follows:

More Hardware, Less Software
Legacy PBX system was a purely a hardware based system. Therefore, enabling and disabling features for any particular extension was cumbersome for system engineers. However, the Analog systems were not equipped with features that can suffice the evolving requirements of modern enterprises.
No Facility for Data Transmission
Being a system engineered on the Analog or digital technology, there was less scope of transmission of IP packets. All the trunks interfaced were prioritized for sending voice packets only, and hence, businesses were facing the challenge of offering mobility to its employees. No connectivity for VoIP technology meant that all the calls were routed through pervasive networks, which ultimately lead to inadequate number of calling channels and high telephony cost.
Investment in New Hardware to Add More Number of Users
Since, legacy systems were designed to support calling activities for limited number of users, businesses found it hard to add more number of users. They had to either invest in entirely new system or stack the same device to satisfy their requirement. However, stacking of communication solution leads to space consumption, which again was a problem for small offices and startups.
Upgrading the System was a Challenging Task
With no involvement of software, it was difficult to upgrade the version of system or introduce functionalities and facilities for extension users. Unavailability of web based centralized management system made the monitoring and maintenance of devices a laborious task.
Five Features of Modern Communication System which makes it an Ideal Investment for Enterprises-
The limitations fueled the development of communication solutions engineered on IP technology. IPPBX is simply a communication solution based on the internet protocol and supports calling through packet switching method. Tailored on the latest communication technology, IP-PBX offers a bundle of features, making it a must have for any growing enterprises. Some of the numerous perks are:
More Software, Less Hardware
Unlike traditional systems with hardware structure, current devices are based more on software, and hence, the businesses' need of scaling up and down the user capacity, introducing features and other flexibilities are sufficed easily without following lengthy procedures or making hefty investments.
Latest Voice Over IP Technology (VoIP)
Based on packet switching method, the systems route calls in the form of packets and reduces telephony costs up to 40 percent. Moreover, VoIP technology finds its application in multi-location scenarios, where it eliminates the hassle of installing lengthy wires for connectivity. Loaded with perks, IP based business phone systems offer the advantage of reducing call cost up to 90 percent.
Data Availability
With IP and packet switching at core, modern communication solutions are well equipped to offer the facility of internet.
The advanced communication solutions support a variety of User Terminals ranging from hard desk phones and smartphone or PC based mobility extensions. The UC client enables the mobile workforce to access PBX features from their handheld terminals, reduces response time and boosts collaboration with desk employees.
IP PBX business phone system offers the attribute of scalability where engineers can add more number of users easily. However, the call quality and number of simultaneous calls depend on the trunks interfaced with the communication solution.
Upgrading existing infrastructure by installing modern IP-PBX is certainly a costly affair. But, the value oriented latest communication systems are tailored to offer a bunch of benefits such as slashing down telephony and cabling costs along with access to multiple call management features. There are many more facilities and benefits a modern communication system has to offer for businesses to climb the ladder of success swiftly.