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Pactera Replaces NetSuite With FinancialForce PSA To Build A Unified Project Accounting Platform

Thursday, 09 April 2015, 12:41 Hrs

FinancialForce.com, the leading cloud ERP provider on the Salesforce1 Platform, today announced that Pactera has implemented FinancialForce Professional Services Automation (PSA) for 1,100 users globally to better serve customers and deliver results in an increasingly demanding market. The company selected FinancialForce PSA to more effectively manage the opportunity to cash cycle and eliminate inconsistencies experienced when using solutions spread across multiple platforms. Prior to selecting FinancialForce PSA, Pactera used NetSuite OpenAir for project accounting and management but found its disconnection to CRM and other solutions to be inflexible and prone to errors, especially when running engagement profitability reports and executing effective resource management. 

Headquartered in China, with offices in more than 10 countries globally, Pactera is a trusted consulting and technology services partner that delivers world-class business and IT consulting, solutions and outsourcing services to a wide range of Fortune 500 clients spanning many industries.

Previously, Pactera’s CRM and PSA applications were spread out across different platforms, resulting in poorly connected project accounting and timesheet data and internal report discrepancies. These issues often forced the company to manually maintain information, costing employees valuable time that should have been focused on clients. In order to resolve these frustrations and create a more flexible system where all client information was interconnected, Pactera completed a successful roll out of Salesforce CRM across the organization worldwide and implemented FinancialForce PSA to build a unified platform for project accounting.

“We’ve already deployed FinancialForce PSA to over one thousand Pactera consultants and could not be more pleased with the results so far,” said Brendan Connolly, head of Pactera’s Enterprise in the Cloud Practice in Australia. “We pride ourselves on delivering the best work to our clients, and since unifying our CRM and PSA solutions on the Salesforce1 Platform, we no longer have to worry about our own client information slowing us down. We have already saved time and money and improved our overall efficiency and we’re looking forward to achieving further results, like clear time and work delivery insight as well as the ability to bring our clients the right resources they need, when they need them. FinancialForce.com without a doubt fits perfectly into our global strategy of building a unified project accounting platform.”

Like all FinancialForce ERP solutions, FinancialForce PSA is natively built on the Salesforce1 Platform. The application deeply connects with Salesforce CRM to provide users with comprehensive insight into its customers and across the entire organization. Now that Pactera’s CRM and PSA applications work together, seamlessly on the Salesforce1 Platform, the company’s client, project and employee data will speak to each other, improving resource utilization and reducing time spent on reconciling discrepancies.