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Tata Communications Introduces Integrated Platform For Converged And Contextual Conversations

Thursday, 19 May 2022, 03:51 Hrs

Tata Communications on Wednesday has launched DIGO which is an in-network, cloud communications platform for digital businesses.

“The platform offers a full suite of device-agnostic communications tools to seamlessly integrate into an enterprise’s current applications, enabling it to bring intelligent, 360-degree human-to-everything (H2X) interactions for its users,” the company said in a statement.

DIGO provides integrated customer engagement tools such as voice, SMS, email, social messaging, video, text to speech, IVR, chatbot and analytics tools amongst others. The platform will also augment existing applications of enterprises with an extensive connectors’ library.

This complete solution is wrapped with enterprise-grade personalized services, ensuring businesses get scalable, interoperable, secure and regulatory compliant customer engagement outcomes, the statement said.

The cloud communications offering also enables customized workflows by integrating and connecting various communication channels. artificial intelligence platforms and connectors (SaaS and IoT) in an “infinitely scalable” manner.

“We have already received a tremendous response from enterprises across on-demand platforms, automotive, BFSI, healthcare sectors to name a few. We are excited to empower CX journeys of businesses with intelligent and enhanced user interactions,” said said Mysore Madhusudhan, Executive Vice President, Collaboration and Connected Solutions, Tata Communications.