Wipro Limited, a leading global information technology, consulting, and business process services company, launches FieldX, a cloud-based end-to-end digital service lifecycle automation solution built on ServiceNow’s Now Platform. The FieldX, manufacturing organizations can improve and scale up their after-sales customer service operations and cut down on charges.
FieldX has been developed as part of the ServiceNow Partner Industry Solution Program; it consolidates the customer service and field-service management capabilities of the Now Platform with Wipro’s Internet of Things (IoT) and Augmented Reality (AR) platforms. By digitizing and automating departmental and cross-enterprise workflows, FieldX allows manufacturers to scale up operations with minimal costs.
Harish Dwarkanhalli, President, iDEAS – Apps & Data, Wipro says, “FieldX is a significant step forward in our partnership with ServiceNow and it enables manufacturers to proactively address their customers’ needs in after-sales service management. We look forward to working with ServiceNow to give other relevant industries the opportunity to leverage this comprehensive digital solution as they transform their own customer-service processes.”
FieldX is expected to help manufacturers improve their customers’ experience with omni-channel support that leverages Wipro’s process-transformation expertise and technological innovations. Furthermore, it also increases machine uptime through proactive IoT-based monitoring, while AR-based live assistance accelerates issue resolution. In addition, FieldX provides service operators and field service workers a 360-degree view of the customer, thereby improving their efficiency.
Binoy Gosalia, Global Head of Industry Partnerships, ServiceNow states, “Wipro’s expertise in Field Service Management and manufacturing, combined with ServiceNow’s continued innovation across the Now Platform, helps ensure that FieldX addresses all manufacturer needs. After-sales service and customer care are focus areas for ServiceNow, and we look forward to our continued collaboration with Wipro in this space.”
ServiceNow Industry Partner Solutions extends ServiceNow’s capabilities to deliver industry-specific apps and services tailored to address the customers’ unique digital transformation needs.
